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Customer Service

1. SHIPPING POLICY
2. RETURNS/EXCHANGE POLICY
3. PRIVACY POLICY
4. GROUP ORDERS
5. DISCLAIMERS
6. CATALOGS

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1. SHIPPING POLICY

ALL ONLINE CUSTOMER ORDERS THAT HAVE SELECTED REGULAR GROUND SHIPPING WILL BE DELIVERED WITHIN 10 DAYS - 2 WEEKS. IF A CUSTOMER REQUIRES FASTER DELIVERY, SELECT 3 DAY, 2ND DAY OR NEXT DAY EXPEDITED DELIVERY. ALL ORDERS RECEIVED PRIOR TO 12:00 PM CST CAN BE SHIPPED WITH NEXT DAY DELIVERY SERVICE IF SELECTED. IF A CUSTOMER NEEDS THEIR ORDER TO BE DELIVERED BY AN EXACT DATE, PLEASE PUT THE REQUEST IN THE "NOTES" OR "COMMENTS" SECTION AT CHECKOUT CUSTOMER INFORMATION PAGE FOR CONSIDERATION OR CONTACT US AT SERVICE@NEWYORKSUITEXCHANGE.COM FOR FURTHER ASSISTANCE.

2. RETURNS/EXCHANGE POLICY

WE WANT OUR CUSTOMERS TO BE 100% SATISFIED WITH THEIR PURCHASES. IF YOU ARE NOT COMPLETELY HAPPY WITH YOUR GARMENT YOU MAY RETURN/EXCHANGE YOUR ITEMS BOUGHT ONLINE TO OUR STORE OR SHIP YOUR ITMES TO OUR RETURNS/EXCHANGE DEPARTMENT USING OUR RETURN BY REQUEST. WE OFFER FREE RETURN AUTHORIZATION LABELS UPON REQUEST FOR EXCHANGES ONLY. WE DO NOT OFFER REFUNDS ON GIFT CARD PURCHASES. PLEASE EMAIL US AT service@newyorksuitexchange.com TO REQUEST YOUR RETURN LABEL FOR EXCHANGES. WE WILL GLADLY ACCEPT RETURNS AND EXCHANGES UNDER THE FOLLOWING POLICY:
NEW YORK SUIT EXCHANGE.COM MERCHANDISE THAT IS UNALTERED, UNWORN, OR UNWASHED(LAUNDERED) MAY BE EXCHANGED OR RETURNED FOR A COMPLETE REFUND WITHIN 30 DAYS FROM THE DATE OF THE ORIGINAL PURCHASE. SHIRTS MUST BE RETURNED IN ORIGINAL PACKAGING MATERIAL IN ORDER TO RECEIVE A FULL REFUND. THE REFUND WILL BE ISSUED IN THE ORIGINAL FORM OF PAYMENT.
NEW YORK SUIT EXCHANGE.COM MERCHANDISE RETURNED WITH A GIFT RECEIPT THAT IS UNALTERED, UNWORN, OR UNWASHED(LAUNDERED) MAY BE RETURNED FOR A GIFT CARD WITH NO TIME LIMIT.
GIFT CARDS CANNOT BE RETURNED OR REDEEMED FOR CASH.
NEW YORK SUIT EXCHANGE.COM RESERVES THE RIGHT TO LIMIT OR REFUSE RETURNS MADE WITH OR WITHOUT RECEIPTS DUE TO CERTAIN CIRCUMSTANCES, WHICH INCLUDE UNUSUAL FREQUENCY, EXCESSIVE TOTAL DOLLAR AMOUNTS, AND/OR MULTIPLE RETURNS IN STORE LOCATION.


3. PRIVACY POLICY

AT NEW YORK SUIT EXCHANGE.COM , WE ARE COMMITTED TO ENSURING OUR CUSTOMER'S PRIVACY. THE INFORMATION WE COLLECT WHEN VISITING OUR SITE IS USED TO IMPROVE THE CONTENT OF OUR WEBSITE AND TO HELP US PROVIDE A BETTER SHOPPING EXPERIENCE FOR EACH OF OUR CUSTOMERS. WE DO NOT COLLECT ANY OF YOUR PERSONAL INFORMATION WHEN YOU VISIT NEWYORKSUITEXCHANGE.COM, INCLUDING NAME, MAILING ADDRESS OR EMAIL ADDRESS UNLESS YOU PROVIDE IT TO US AND ASK US TO CONTACT YOU DIRECTLY, OR IF YOU PLACE AN ORDER WITH US ONLINE IN WHICH CASE WE USE THIS INFORMATION TO PROCESS YOUR ORDER AND/OR TO CONTACT YOU REGARDING YOUR ORDER.

4. GROUP ORDERS

WE WILL GLADLY WORK WITH ANY GROUPS OF 6 OR MORE TO OFFER ADDITIONAL SAVINGS. IF YOU REQUIRE FURTHER ASSISTANCE PLEASE DO NOT HESITATE TO CONTACT OUR STORE SO WE CAN ENSURE YOUR SATISFACTION.

5. DISCLAIMERS

NEW YORK SUIT EXCHANGE.COM ATTEMPTS TO PROVIDE THE MOST RECENT, ACCURATE AND RELIABLE INFORMATION ON OUR WEB SITE. HOWEVER, THE WEB SITE MAY OCCASIONALLY CONTAIN INCOMPLETE DATA, TYPOGRAPHICAL ERRORS OR OTHER INACCURACIES, OR FEATURE AN ITEM WHICH IS NO LONGER IN STOCK. NEW YORK SUIT EXCHANGE.COM DOES NOT WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. ANY ERRORS ARE UNINTENTIONAL AND WE APOLOGIZE IF ERRONEOUS INFORMATION IS REFLECTED IN MERCHANDISE PRICE OR ITEM AVAILABILITY, OR IN ANY WAY AFFECTS YOUR INDIVIDUAL ORDER. NEW YORK SUIT EXCHANGE.COM RESERVES THE RIGHT TO CORRECT ERRORS AND TO UPDATE PRODUCT INFORMATION AT ANY TIME, INCLUDING AFTER AN ORDER HAS BEEN SUBMITTED AND CONFIRMED. PRICES AND MERCHANDISE SHOWN ON THIS WEBSITE DO NOT REPRESENT AN OFFER TO SELL. NO ACTION BY NEW YORK SUIT EXCHANGE.COM PRIOR TO SHIPMENT WILL CONSTITUTE ACCEPTANCE.
**WE RESERVE THE RIGHT TO SUBSTITUTE FREE ACCESSORIES WHEN APPLICABLE.

6. CATALOGS

THE NEW YORK SUIT EXCHAGNE.COM DOES NOT OFFER A PRINTED CATALOG. WE CONSTANTLY RECEIVE NEW PRDUCTS TO GUARENTEE OUR CUSTOMER CAN FIND WHAT FITS THEIR STYLE. BY NOT PRINTING A COSTLY CATALOG, WE HAVE THE FLEXIBILITY TO MAKE SPEEDY CHANGES TO OUR PRODUCT OFFERINGS AND PASS ON THE COST SAVINGS TO OUR CUSTOMER. IF YOU DO NOT FIND WHAT YOU ARE LOOKING FOR ON OUR WEBSITE, PLEASE CONTACT OUR STORE LOCATION VIA PHONE 901-523-7848 AND A CUSTOMER SERVICE AGENT CAN SERVICE YOUR NEEDS.

RETAIL OUTLET*MEMPHIS, TN*OPEN TO THE PUBLIC

7980 US Hwy 64 @ Germantown Pkwy. (Wolfchase Mall area between Malco Theater & Hobby Lobby)
Memphis, TN 38133 | 901.383.2002
STORE HOLIDAY HOURS:
Monday - Saturday | 10am - 8pm
Sunday | 12pm - 5pm
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